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Providing Calm & Compassionate Care for Life
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HOURS OF CARE
Monday - Friday 7:30am - 6:00pm Saturday 7:30am - 12:00pm |
RECENT NEWSFebruary is National Pet Dental Awareness Month!
Check out dental health facts in our blog this month! Take a look at the Fear Free practices used EVERYDAY for your pet during appointments in the Services Tab under Fear Free @ WLAH! |
Important Update for Pet Owners: West Lake Animal Hospital is transitioning over to a paperless record system! Don't worry invoices will still be printed for clients to take home, but they will become more detailed. Going paperless is a very exciting endeavor for us. This will allow for our patient's appointments to run smoother. We ask for your patience with us during our transition to the paperless record system. We plan to go to the paperless system beginning of March 2021!
Important Updates for Pet Owners regarding COVID-19: Effective Monday December 28th 2020: Here at West Lake Animal Hospital have made the decision to continue to see patients via curbside service only. This is per AVMA guidelines and what we believe is best for our staff and clients. Our intake procedure for our patients will be the same as it has been since April 2020. Please call (217) 529-4499 to let us know that you have arrived for your appointment and a technician will call you back to obtain a history. Once that is complete, the technician will then come out to your vehicle to bring your pet inside the hospital. We do ask that you wear a mask while interacting with staff and please get your pet outside the vehicle in either a secure carrier or on a secure leash and collar for the technician. Once the exam is complete, the doctor will call you to discuss things further. The technician will then bring your pet back out to your vehicle. Reception will handle payment over the phone at the end of your appointment. All the doctors and staff here at West Lake Animal Hospital would like to thank you in advance for your understanding during this difficult time. The safety of our patients, clients, and staff is of the utmost importance to us and we must take into account the most vulnerable in our community at this time. We will continue to monitor the ever evolving situation regarding COVID-19, and safely make adjustments as we go along. Thank you again. |
HERE'S SOME PICTURES OF OUR FEAR FREE PRACTICES IN PLACE!
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