BETSY – Office Manager
Betsy grew up on a farm as a child.  She always had several dogs and cats growing up on the farm.  She always has had a love for dogs and cats.  She is married and has a family of two grown children, including three grandchildren and one great grandchild.  She has lived in Springfield for 30 some years.  She is a member of Southernview Chapel Church in Springfield.  She started working at West Lake Animal Hospital because she wanted to help people with the care of their pets.  Betsy at present has 3 cats and 1 dog.  She has acquired many cats while working here that have since passed on.  She feels it is very rewarding to help people understand the importance of taking the best care of their pets.  She also feels her co-workers and doctors are her second family.  We all try to take care of each other here.  She couldn’t have found a better place to work and try to make a difference in people’s lives and the lives of their pets.

SUE – Receptionist
Sue grew up on the south side of Chicago, graduating from St. Francis de Sales High School.  She began her career in education in 1976, in Virginia, Illinois.  In 1982 she secured a position in the Ball-Chatham school district where she spent the remainder of her career.  Sue's Golden Retriever Augie was a retirement gift from the faculty and staff at Glenwood Middle School.  Sue loves working with the wonderful veterinarians and support staff at West Lake Animal Hospital.  ​

​LAUREN - Veterinary Technician
Lauren grew up in Williamsville, Illinois and graduated from Williamsville High School in 2016. She has always been an animal lover and had all kinds of pets growing up ranging from hermit crabs, fish, lizards, frogs, and of course cats and dogs! She doesn’t currently have any pets of her own, but enjoys spending time with her parent’s dogs, Roxie and Bella.  In her free time, she likes to play piano, camp, hike, and watch old movies. She has been a part of the West Lake team since April 2018 and is a Fear Free Certified Professional!

HANNAH - Receptionist
Hannah grew up in East Central Illinois. She received her BS from Central Christian College of the Bible. She just recently moved to Williamsville with her husband, Austin. She enjoys volunteering at Williamsville Christian Church, traveling, and walking her dogs. She has two Yorkiepoos, Winnie and Norrie. She plans to attend Lincoln Christian University to attain her Master’s degree in counseling. So far she has really enjoyed working at West Lake Animal Hospital.

PATRICK – Senior Veterinary Technician
Patrick was born and raised in Decatur Illinois. He developed a passion for animals while first working with them in the U.S Army.  Patrick has worked as a veterinary technician for the past 8 years while living in Chicago and Tampa, Florida. He joined us here at West Lake Animal Hospital in August of 2018 and loves the staff and our wonderful clients. Patrick is thoroughly impressed and motivated by the level of care and compassion that the entire staff exhibits on a daily basis and appreciates the love shown by our clients to their furry loved ones. Patrick has an amazing wife and son in Jen and James.  In his free time Patrick enjoys golfing, hiking, playing tennis and anything involving his family.

HANNAH - Receptionist 
Hannah grew up in Central Illinois and graduated Williamsville High School in 2019.  She now attends Lincoln Land Community College in hopes of transferring to Southern Illinois University Carbondale to become a dental hygienist.  Hannah enjoys traveling, attending concerts, and spending time with friends and family.  Her family has always had animals running around the house, and they currently have a Rottweiler named Koda and three cats named Harley, Smokey, and Tito.  Hannah’s favorite part of her job is seeing the love owners have for their animals and the welcoming and encouraging environment the staff at West Lake presents.