We start trying to make our patients comfortable as soon as they arrive at West Lake!
- Separate waiting rooms for dogs and cats
- Feliway spray for towels to be placed over carriers while in the waiting area. Extra Feliway spray in the rooms/treatment areas.
- Feliway is a calming pheromone for cats. It mimics the smell of mother's milk allowing cats to relax and feel safe.
- Feliway diffusers in rooms
- Towels for hiding and as a textured surface that cats prefer to lay/stand on along with non-slip mats.
- Fear free handling techniques implemented to reduce handling stress
- Treat varieties!
- Temptations in different flavors (we have found the catnip ones are what our patients prefer), Churu lickable treats in multiple flavors for the more picky eaters, and canned cat food for sensitive stomach patients.
- Litter boxes are offered in the room for your pet to use as needed.
- You would be surprised how often your furry friends use them while here, especially when first arriving!
- Toys are offered for play in the rooms. We've even had cats play on an app on our iPad!
- Special "Caturday" Saturdays where cats are the only appointments scheduled to reduce anxiety of our cat patients by not having any dogs in the building.
- Music plays in our rooms with playlists selected specifically with cats in mind!
- Visits tailored to each individual pet's needs
- Even the wall colors were picked with your pet in mind!
- Some pets may require additional help during visits and our staff may recommend pre-visit medications to alleviate stress during future visits for your furry friend.